Safe Gaming

zbazz Responsible Gaming —
Keep the fun in control

Gaming is for entertainment, not problems. zbazz gives you all the tools you need to stay safe — including deposit limits, self-exclusion, and 24/7 support.

Our Commitment

Let gaming be enjoyable, never a burden

zbazz believes that online gaming should be a pleasant leisure activity — a way to enjoy time with family and friends. But when gaming is no longer a source of fun and instead creates stress in daily life, that is a sign something needs to change.

We place the highest priority on every player's mental wellbeing and financial safety. On this page you will learn how to review your gaming habits, which tools to use, and where to find help if you need it.

Remember — zbazz is only for individuals aged 21 and above. Minors are strictly prohibited from creating accounts or participating in gaming.

Recognise the warning signs

  • Spending more than your set budget
  • Playing again to try to recover money you lost
  • Spending more time gaming than with family or on work
  • Feeling restless or irritable when you cannot play
  • Lying or hiding things related to your gaming
Protection Tools

You have full control

Set Deposit Limits

Set a cap on your deposits on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit requires a set cooldown period, so decisions are not made in the heat of the moment.

Financial Protection

Time Limits & Session Reminders

Automatic reminders are sent after a set period of time. You can also set a maximum daily session duration — when the time is up, the platform will suggest you take a break.

Time Management

Cooldown / Time-Out

If you want to take a break for a few days, activate a time-out from 1 day up to 6 weeks. During this time your account will be temporarily inactive and no bets can be placed.

Temporary Break

Self-Exclusion

For longer-term protection, you can choose self-exclusion — for 6 months, 1 year, or permanently. Once activated, the account cannot be reopened before the period ends. The support team will assist you through the process.

Permanent Protection

Activity History & Reality Check

View your gaming history, total bets, and time spent at any time. The reality check feature reminds you at set intervals how long you have been playing.

Transparency

24/7 Support Team

For any issue, contact zbazz via live chat or email. Our Bangla-speaking support team is by your side day and night — reach out without hesitation.

Round-the-Clock Help
Step-by-Step Guide

How to use the tools

01

Log in to your account

Go to the zbazz Login page and access your account. All protection tools are found in the "Responsible Gaming" section under Account Settings.

02

Set your limits

Set daily or weekly deposit limits and session time limits. Enter the amount and confirm — changes take effect immediately.

03

Review regularly

Check your activity history every week. If you feel your limits need to be lowered, you can update them at any time.

04

Contact support if needed

To activate a time-out or self-exclusion, contact us directly via live chat or email [email protected]. Our team will act quickly.

Healthy Gaming Habits

Habits worth building

  • Set a fixed budget before you start playing and never deposit more than that amount.
  • Treat gaming as entertainment, not a source of income — there is no guarantee of winning.
  • Do not place more bets when you are angry or frustrated after a loss — take a short break.
  • Avoid gaming when drinking or under mental stress.
  • Never let gaming take priority over time with family, work, or studies.
  • Do not game with borrowed money or by dipping into savings — only play with funds you can afford to spare.
  • Regularly spend time on other hobbies and social activities so gaming does not become your only form of entertainment.
  • Only those aged 21+ may use zbazz — do not allow minors to access your account.
Assess Yourself

Is your gaming under control?

Ask yourself the questions below. If more than one answer is "yes", it is time to speak with our support team.

Financial concerns

Are you playing with money that was set aside for rent, food, or medicine?

Urge to return

Do you find yourself coming back repeatedly even after deciding to stop?

Impact on relationships

Has a family member expressed concern about your gaming habits?

If the answer is "yes", do not wait — contact our live chat directly or email: [email protected]

Age Verification

The 21+ age limit is strictly enforced

zbazz is only for adults aged 21 and above. Age verification is mandatory when registering an account. We may re-verify age at any time using a national ID card or other government-issued documents.

If you suspect a minor is using your account, change your password immediately and notify our support team. We will take the necessary steps without delay.

Using parental control software on your device is recommended to protect minors. Ensuring children's online safety is the responsibility of every parent or guardian.

Our age protection policy

  • Age verification is mandatory at registration
  • Suspicious accounts are automatically reviewed
  • Immediate action upon receiving a report of a minor user
  • Encouragement to use parental controls
21+ For adults only
Get Help

We are always by your side

If you are experiencing gaming problems, do not face it alone. zbazz's support team is ready to help in Bangla and English, 24/7.

Live Chat Support

Use zbazz live chat for immediate assistance. You can speak in Bangla — our trained team is equipped to advise on responsible gaming. We are here at any time of day, including at night.

24/7 Active

Email Support

Email us for detailed guidance. You can get help with account security, self-exclusion, or any other matter.

[email protected]

Bangla & English

Enjoy zbazz's
best gaming experience safely

Enjoy zbazz cricket, slots, and casino using responsible gaming tools. Check the FAQ if you have questions or log in directly.

Frequently Asked Questions

Questions & Answers about Responsible Gaming

After logging into your account, go to the "Responsible Gaming" or Account Settings section. There you will find options to set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately. To increase a limit, you will need to wait through a set cooldown period.

Self-exclusion means you are requesting to close your own account for a set period of time or permanently. During this time, logging in, making deposits, or placing bets will not be possible. The account will not be reactivated before the period ends. To activate self-exclusion, email [email protected] or let us know via live chat.

A time-out is a temporary break — from 1 day up to 6 weeks. Once the period ends, the account is automatically reactivated. Self-exclusion is longer-term — 6 months, 1 year, or permanent. It is a serious step and cannot be reversed until the period has ended.

If a family member wants to self-exclude from their own account, ask them to contact our support directly. It is not possible to close an account on behalf of a third party, but our support team can provide guidance. You can also use parental control software on your device to block access for minors.

Your account balance remains secure during self-exclusion. Contact the support team for withdrawals — they will help complete the process. The minimum withdrawal amount is ৳1,000 and it is usually completed within 5–30 minutes.

As a first step, contact zbazz via live chat or at [email protected]. Our support team will help you set up self-exclusion or a time-out and provide the guidance you need. Remember, seeking help is a sign of courage, not weakness.

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