zbazz Privacy Policy — Your Information Is Fully Secure

1. Introduction & Scope

zbazz is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information. This privacy policy describes how zbazz collects, uses, discloses, and protects information.

This policy applies to the website https://zbazz.lat and all related services. If you use our platform, it is understood that you agree to the terms of this policy. This policy may be updated from time to time; the latest version will always be available on this page.

2. Information We Collect

zbazz collects various types of information to provide a safe and proper service. This information is gathered from two main sources:

2.1 Information You Provide

This includes information you voluntarily provide when registering an account or using the service:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or other identity document details
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Information exchanged when contacting the support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Page views and click data (log data)
• Information collected through cookies and similar tracking technologies
• Gaming and transaction history
• Session duration and usage patterns

3. Purpose of Data Use

zbazz uses collected information for the following legitimate purposes:

• Service Delivery: To create and manage accounts and improve your gaming experience.
• Identity Verification: For age verification (confirming 21+) and fraud prevention.
• Financial Transactions: To process deposits and withdrawals and ensure transaction security.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Security & Fraud Prevention: To detect and address suspicious activity.
• Service Improvement: To analyze and improve the platform.
• Responsible Gaming: To identify unusual gaming patterns and ensure user well-being.
• Legal Compliance: To meet applicable legal obligations.

We will not use your information for any purpose beyond those stated above. If information needs to be used for a new purpose, we will inform you in advance.

4. Cookie Policy

The zbazz platform uses cookies and similar technologies. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as maintaining login sessions.
• Performance Cookies: Used to measure and improve site performance.
• Functional Cookies: Help remember your preferences, such as language settings.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

5. Sharing Information with Third Parties

zbazz does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and technical support. These partners only have access to the information needed to perform their specific tasks and are required to follow zbazz's instructions.

5.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, zbazz will fulfill that obligation.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be properly notified before any such change.

6. Data Security Measures

zbazz applies industry-standard security technologies to protect your information:

• SSL Encryption: All information transmitted on the platform is encrypted using SSL (Secure Sockets Layer) technology.
• Secure Servers: Your information is stored in a protected and controlled environment.
• Access Controls: Only authorized staff have access to personal information, and they work under strict confidentiality agreements.
• Regular Security Reviews: System security is regularly tested and updated.
• Password Hashing: Stored passwords are never kept in plain text — they are hashed.

7. Data Retention Period

zbazz retains your personal information for as long as it is considered necessary. In particular:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for a set period to meet legal and accounting obligations.
• Identity verification information is kept for the period required under applicable law.
• Customer service communication records are retained for complaint resolution and review.

Once the retention period ends, information is securely deleted or anonymized.

8. User Rights

As a user of the zbazz platform, you have the following rights:

8.1 Right to Access

You have the right to know what information zbazz holds about you. Upon request, we will provide a summary of your stored information.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. Ensuring accurate information is in both our interests.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the use of your information be limited. zbazz will reasonably consider such requests.

8.5 Request Process

To exercise any of the above rights, please contact us. After verifying your identity, we will process your request as promptly as possible.

9. Privacy of Minors

zbazz follows a strict 21+ age policy. We do not knowingly collect information from anyone under the age of 21. If we find evidence that information about a minor has been collected, we will immediately close that account and delete the associated information.

If parents suspect their child is using our platform, please contact us.

10. Links to Third-Party Websites

Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies, and zbazz is not responsible for them. It is recommended that you read the privacy policy of any third-party site before visiting it.

11. International Data Transfers

zbazz's servers and service providers may be located in various countries. This means your information may be transferred to and stored outside of Bangladesh. For such transfers, we ensure that appropriate protection measures are maintained. All service providers contracted with us are committed to upholding the standards of this privacy policy.

12. Policy Changes & Updates

zbazz reserves the right to change or update this privacy policy as needed. For significant changes, we will send a notice to users' registered email addresses or display a notification on the platform.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. It is therefore recommended that you review this page regularly.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will carefully consider your request.

You can contact us by email: [email protected]

Our support team provides assistance in both Bengali and English, 24/7.